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Privacy Policy

Phoenix Global Academy

Effective Date: April 19, 2026

Phoenix Global Academy (“the Academy,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our students, parents, guardians, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you interact with our website, enroll in our programs, communicate with us, or participate in our academic services.

By accessing our services or submitting personal information to Phoenix Global Academy, you agree to the practices described in this Privacy Policy.

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1. About Phoenix Global Academy

Phoenix Global Academy is an English language education institution dedicated to developing globally competitive learners through world-class English education and Cambridge-focused training. The Academy provides structured programs including:

  • Cambridge Preparation

  • General English

  • Speaking and Communication

  • Reading Mastery

  • Young Learners Programs

  • Academic English

  • IELTS Preparation

As part of delivering these services, the Academy collects and processes personal data necessary for educational administration and student development.

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2. Information We Collect

We collect personal data only when necessary to provide educational services and support student progress.

A. Student Information

This may include:

  • Full name

  • Date of birth

  • Gender

  • Nationality

  • Academic level

  • English proficiency assessments

  • Attendance records

  • Academic performance and progress reports

  • Examination registration details

  • Photographs or recorded classroom participation (where appropriate)

B. Parent or Guardian Information

Because many students are minors, we may collect:

  • Parent or guardian name

  • Contact number

  • Email address

  • Residential address

  • Emergency contact information

C. Website and Digital Platform Information

When interacting with our website or systems:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Access time and usage activity

  • Cookies and analytics data

D. Communication Information

When contacting the Academy:

  • Inquiry details

  • Email correspondence

  • Feedback submissions

  • Enrollment requests

  • Support messages

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3. How We Use Personal Information

Phoenix Global Academy uses personal information to:

  • Process student enrollment

  • Deliver English language instruction

  • Monitor academic development and progress

  • Register students for Cambridge or other examinations when applicable

  • Communicate with parents, guardians, and students

  • Provide academic reports and updates

  • Coordinate international academic pathway opportunities

  • Improve teaching quality and learning systems

  • Maintain safety and security within the Academy

  • Comply with legal and regulatory obligations

Personal information is used only for legitimate educational and administrative purposes.

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4. Sharing of Personal Information

Phoenix Global Academy does not sell personal data.

We may share limited information when necessary with:

  • Cambridge English examination administrators or testing partners

  • International academic partner institutions

  • Educational pathway providers

  • Authorized academic and administrative staff

  • Technology service providers supporting secure Academy operations

  • Government authorities when required by law

All data sharing is restricted to information necessary for the intended purpose.

 

5. Protection of Children’s Personal Data

Phoenix Global Academy primarily serves young learners and students under 18 years of age. We take additional safeguards when handling children's personal data.

Student information is collected only:

  • with parental or guardian consent

  • for educational delivery purposes

  • to support academic progress

  • to ensure student welfare and communication

Parents or guardians may request access to, correction of, or removal of their child’s personal information where legally permitted.

 

6. Photographs and Media Use

During classes, academic activities, or events, Phoenix Global Academy may collect photographs or video recordings for:

  • academic documentation

  • progress monitoring

  • internal reporting

  • certificates and student recognition

  • institutional publications or promotional materials (with consent)

Parents or guardians may request that promotional images of their child not be used by notifying the Academy.

 

7. Cookies and Website Analytics

Our website may use cookies and analytics technologies to:

  • improve website functionality

  • understand visitor behavior

  • enhance user experience

  • support system security

Users may disable cookies through their browser settings if preferred. Disabling cookies may affect certain website features.

 

8. Data Storage and Security

Phoenix Global Academy applies appropriate administrative and technical safeguards to protect personal data from:

  • unauthorized access

  • misuse

  • alteration

  • disclosure

  • accidental loss

Security practices include:

  • restricted staff access controls

  • secure digital storage systems

  • internal confidentiality policies

  • monitored administrative procedures

While reasonable safeguards are implemented, no system can guarantee absolute security.

 

9. International Academic Partnerships

As part of its commitment to global educational opportunities, Phoenix Global Academy collaborates with international academic institutions, including:

  • Central Philippine International College

  • Home Life Academy (United States)

  • Central Philippine University

  • Northern Polytechnic College

Limited student information may be shared with partner institutions only when necessary to support academic pathway coordination and with appropriate consent where required.

 

10. Data Retention

Personal data is retained only for as long as necessary to:

  • provide educational services

  • maintain academic records

  • support institutional reporting

  • comply with legal obligations

When information is no longer required, it is securely deleted or archived according to institutional policies.

 

11. Compliance with Vietnamese Data Protection Regulations

Phoenix Global Academy processes personal data in accordance with applicable Vietnamese laws, including Decree No. 13/2023/ND-CP on Personal Data Protection, and applies safeguards to ensure lawful, transparent, and secure handling of personal information.

 

12. Your Rights

Parents, guardians, students, and users may request:

  • access to personal data

  • correction of inaccurate information

  • restriction of certain data uses where applicable

  • removal of promotional images

  • clarification regarding data processing practices

Requests will be reviewed and addressed in accordance with applicable regulations.

 

13. Third-Party Links

Our website may include links to external partner institutions or educational service providers. Phoenix Global Academy is not responsible for the privacy practices of external websites. Users are encouraged to review their privacy policies separately.

14. Updates to This Privacy Policy

Phoenix Global Academy may update this Privacy Policy periodically to reflect:

  • regulatory requirements

  • institutional improvements

  • technology updates

  • service changes

The most current version will always be published on the Academy’s website.

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